Orders will be sent out via Hermes or Royal Mail. We charge a minimum of £1.95 and a maximum of £5.95 for P&P. These will vary based on which products you have purchased. If you have a special request we have a next day facility. This is based on job by job availability so please email first.
RETURNS POLICY FOR CUSTOM & BESPOKE ITEMS
These items can not and will not be refunded unless we have not completed the order as requested or they aren’t functioning as advertised. Please check your invoice for spelling and wording, we need to know as soon as practicable if there is an error. Likewise, when you place your order, check that ‘autocorrect’ hasn’t been up to mischief! We test all stamps before they are sent out, we are looking at clarity, accuracy and functionality. Be assured if it passes our tests it should last you many years. We will also photograph and send you images of your bespoke stamp or gift prior to dispatch. It is at this time that if you are not happy or satisfied that you MUST inform us. Once a stamp leaves the studio it can not be refunded, unless, as stated above it doesn’t function as advertised.
RETURNS FOR STANDARD ITEMS
i.e. ink pads and non bespoke items may be returned at the expense of the buyer for a full refund IF returned in its original packaging having not been tampered with or damaged and in 3 days or delivery.
Customers must pay in full via Paypal or the Etsy check out before any orders will made up and shipped.
Custom & Bespoke Orders will take up to 5 working days, please allow for this if you are making some last minute wedding preparations. Also see the details on our next day availability.
LIMITED USAGE POLICY
Custom Stamp images may not be used commercially unless a pre-approved agreement has been made by the designer. All stamps may be used for resale on packaging and merchandise for your own inspirations and creations so long as the item/product is hand stamped and coloured. If you are unsure please contact us.
Designs and Images remain property of the designer and may not be reproduced electronically, digitally or mechanically by means of Cameras, Scanners, Computers or Copiers. This does not include your company or business logo, regardless of whether we design it or not. If we are commissioned to design a logo full rights will be passed to you, the consumer.
Bespoke handmade eco-stamps and decorations